Return & Refund Policy

At Sports Wala – Sports & Toys, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• The product is damaged during delivery.
• You received an incorrect product.
• The product has a manufacturing defect.
• The product is missing parts or accessories.
• The product is unused, in its original condition, and in its original packaging.

Returns must be requested within 7 days from the date of delivery.

2. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrect:

• Products damaged due to misuse or improper handling.
• Products returned without original packaging or accessories.
• Products showing signs of use, wear, or alteration.
• Customized or special-order products.
• Gift cards or promotional items (if applicable).

3. Return Process

To request a return, please contact our customer support with:

• Order Number
• Customer Name
• Registered Mobile Number
• Reason for Return
• Photos of the product (for damaged, defective, or incorrect items)

Our team will review your request and provide further instructions.

4. Inspection & Approval

Once the returned product is received, it will be inspected.

If the return meets our policy requirements, we will approve the return and initiate a replacement or refund, as applicable.

If the returned product does not meet the eligibility criteria, the return request may be declined.

5. Refund Policy

Approved refunds will be processed to the original payment method used during checkout.

Refund processing typically takes 5–7 business days after the returned product has been inspected and approved. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Replacement Policy

If the product received is:

• Damaged
• Defective
• Incorrect

We will, subject to product availability:

• Replace the product with the same item, or
• Offer an alternative product of equal value, or
• Process a refund if a replacement is not available.

7. Return Shipping

• If the return is due to our error (incorrect, damaged, or defective product), Sports Wala will bear the return shipping cost.
• If the return is for any other approved reason, the customer may be responsible for the return shipping charges, unless otherwise specified.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time:

1. Check your bank account or payment method.
2. Contact your bank or card issuer, as processing times may vary.
3. If you still require assistance, please contact our customer support.

9. Cancellation vs. Return

• Before Dispatch: Orders may be cancelled as per our Cancellation Policy.
• After Delivery: Returns and refunds will be handled according to this Return & Refund Policy.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Sports Wala – Sports & Toys

📍 Address:
St. Faustina's Sports Store
Chembumukku, Kochi – 682021, Kerala, India

📧 Email:
sunnystephen05@gmail.com

📞 Phone:
+91 70345 94157