Shipping & Delivery Policy

Thank you for shopping with Sports Wala – Sports & Toys. We are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy to understand how we process and ship your orders.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During peak seasons, sales, or promotional events, order processing may take slightly longer.

2. Shipping Coverage

We currently ship products across India through trusted courier and logistics partners.

If your location is not serviceable, our team will contact you regarding your order.

3. Delivery Timeline

Estimated delivery times are:

• Kerala: 2–4 Business Days
• South India: 3–5 Business Days
• Rest of India: 4–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery times are estimates and may vary depending on courier availability and your location.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during the checkout process before payment.
• We may offer Free Shipping on selected products or promotional campaigns.

5. Order Tracking

Once your order is shipped, you will receive:

• Shipping Confirmation
• Courier Partner Details
• Tracking Number

You can use the tracking number to monitor your shipment through the courier partner's website.

6. Delivery Attempts

Our courier partners will make delivery attempts to the shipping address provided during checkout.

If the customer is unavailable after multiple delivery attempts, the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

7. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

• Extreme weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Strikes or transportation disruptions
• Courier operational delays

We appreciate your patience in such situations.

8. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect item
• A product with missing parts

Please notify us within 48 hours of delivery by contacting our customer support with:

• Your Order Number
• Photos of the product and packaging
• A brief description of the issue

We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Sports Wala is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

10. Undeliverable Orders

If an order is returned due to:

• Incorrect address
• Customer unavailable
• Refusal to accept delivery

We will contact you to arrange re-delivery. Additional shipping charges may apply.

11. International Shipping

Currently, Sports Wala – Sports & Toys ships only within India. International shipping is not available at this time.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Sports Wala – Sports & Toys

📍 Address:
St. Faustina's Sports Store
Chembumukku, Kochi – 682021, Kerala, India

📧 Email:
sunnystephen05@gmail.com

📞 Phone:
+91 70345 94157